Privacy Policy

Effective date: 27 August 2026

Valves4You Ltd (“we”, “our” or “us”) is the controller of personal information submitted through this website. We are registered in England and Wales under company number 16509287. Our registered office is RSS 124 Atherton Way, Taylor Holme Industrial Estate, Bacup, Lancashire, OL13 0LE.

Information we collect

When you contact us or request a quotation, we may collect your name, business name, postal address, email address, telephone number, product or project requirements, technical specifications and correspondence.

Our web server may record technical and security information such as IP address, browser type, operating system, requested pages, access times, referring URLs and security logs. These operational and security records are separate from the aggregate website measurement described below. If an enquiry progresses into an order, we may also retain quotation, delivery, invoice and transaction records. The public website does not collect card details.

How we use information

We use personal information to respond to enquiries, prepare and administer quotations, source products, communicate about orders or projects, provide customer support, maintain business records, improve and protect the website, and comply with tax, accounting and other legal obligations.

Lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, with your consent, or for our legitimate interests in operating and protecting the business and responding to customers.

Sharing information

We may share relevant information with product manufacturers, suppliers, delivery providers, professional advisers and technology providers where necessary to answer an enquiry or provide services. We may disclose information to public authorities where required by law or to protect legal rights. We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate lawful safeguard, such as UK adequacy regulations or approved contractual protections.

First-party aggregate website measurement

We use privacy-minimised, first-party measurement solely to understand how the website and its enquiry routes are used and to make improvements. The browser may use session storage to remember the first internal landing path, without a query string, and one broad traffic-source category for the current browser session. The broad categories are direct, organic search, referral, email, Apollo, campaign or paid. Raw campaign values and referring addresses are not retained.

The aggregate events are page views, Difficult-Media Duty Check starts and successful submissions, successful general enquiries, product or category quotation-link clicks, telephone-link clicks, email-link clicks, successful enquiry storage, and whether the website notification email was sent or failed. Aggregate route information may include an internal page or landing path, form type, product ID or slug, product category and broad traffic-source category.

Measurement does not store IP addresses, full URLs, query strings, names, contact details, enquiry or duty text, user-agent fingerprints, Apollo contact IDs, advertising click IDs or any identifier used to recognise a visitor. It does not create advertising profiles, cross-site profiles or individual visitor histories, and no third-party analytics provider receives the information.

When an enquiry is successfully stored, the relevant aggregate counters are incremented and the temporary attribution is discarded. We do not save landing paths, campaign values, referral information or traffic-source attribution against the identifiable enquiry record. A counts-only audit on 27 August 2026 confirmed that no measurement attribution had been attached to any existing enquiry record.

Aggregate measurement rows are retained for no more than 90 days. The session attribution ends with the browser session. You can object free of charge at any time using “Website measurement settings” in the footer or on the Cookie Policy. If you object, browser measurement storage and events stop. A first-party preference cookie containing only the value “off” is retained for up to 180 days so the website can respect the objection. You can return to the same control later and allow aggregate measurement again.

Retention

We keep information only as long as reasonably necessary for the purpose collected, legal and accounting requirements, and the establishment or defence of legal claims. Order and invoice records may normally be retained for six years. Routine enquiries that do not progress are periodically reviewed and deleted. Aggregate website measurement is retained for no more than 90 days.

Your rights

UK data-protection law may give you rights to access, correct or erase personal information, restrict or object to processing, request portability, and withdraw consent where consent is the lawful basis. To exercise a right, contact us using the details below. We normally respond within one month.

You may also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and website storage

The website uses essential storage where required for security and basic operation. Privacy-minimised first-party measurement may use session storage under the statistical-purpose exception, with a simple free objection control. See our Cookie Policy for the storage names, purposes, durations and control.

Data security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, encrypted connections, security logging and protected backups. No internet transmission or storage system can be guaranteed completely secure.

Third-party links

The website may link to manufacturers and other third-party websites. Those organisations control their own privacy practices, and you should review their policies before providing information.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The effective date at the top of the page shows the latest revision.

Contact

For privacy questions or requests, email info@valves4you.co.uk, call 0161 327 4231, or write to Valves4You Ltd at the registered office above.