Privacy Policy

Effective date: 14 July 2026

Valves4You Ltd (“we”, “our” or “us”) is the controller of personal information submitted through this website. We are registered in England and Wales under company number 16509287. Our registered office is RSS 124 Atherton Way, Taylor Holme Industrial Estate, Bacup, Lancashire, OL13 0LE.

Information we collect

When you contact us or request a quotation, we may collect your name, business name, postal address, email address, telephone number, product or project requirements, technical specifications and correspondence.

Our web server may record technical and security information such as IP address, browser type, operating system, requested pages, access times, referring URLs and security logs. If an enquiry progresses into an order, we may also retain quotation, delivery, invoice and transaction records. The public website does not collect card details.

How we use information

We use personal information to respond to enquiries, prepare and administer quotations, source products, communicate about orders or projects, provide customer support, maintain business records, improve and protect the website, and comply with tax, accounting and other legal obligations.

Lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, with your consent, or for our legitimate interests in operating and protecting the business and responding to customers.

Sharing information

We may share relevant information with product manufacturers, suppliers, delivery providers, professional advisers and technology providers where necessary to answer an enquiry or provide services. We may disclose information to public authorities where required by law or to protect legal rights. We do not sell personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate lawful safeguard, such as UK adequacy regulations or approved contractual protections.

Retention

We keep information only as long as reasonably necessary for the purpose collected, legal and accounting requirements, and the establishment or defence of legal claims. Order and invoice records may normally be retained for six years. Routine enquiries that do not progress are periodically reviewed and deleted.

Your rights

UK data-protection law may give you rights to access, correct or erase personal information, restrict or object to processing, request portability, and withdraw consent where consent is the lawful basis. To exercise a right, contact us using the details below. We normally respond within one month.

You may also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and website measurement

The website uses essential storage where required for security and basic operation. Our local aggregate website measurement does not set advertising or cross-site tracking cookies. See our Cookie Policy for current details and browser controls.

Data security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, encrypted connections, security logging and protected backups. No internet transmission or storage system can be guaranteed completely secure.

Third-party links

The website may link to manufacturers and other third-party websites. Those organisations control their own privacy practices, and you should review their policies before providing information.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The effective date at the top of the page shows the latest revision.

Contact

For privacy questions or requests, email info@valves4you.co.uk, call 0161 327 4231, or write to Valves4You Ltd at the registered office above.